Cancellation Policy: Any "in service area" ride canceled with at least 2 hours notice prior to scheduled pickup is charged no cancellation fee. Under 2 hrs you may or may not be charged a cancellation fee based on whether our driver has (1) left to pick you up, (2) incurred a reasonable distance / gas fee. The amount of the cancellation fee will be a percentage (%) of your quoted rate based upon mileage from our base and the time investment of our driver. Please cancel with us as soon as you know you need to and we will work with you to reduce fees. Our policy is not to punish our customers but to protect our costs and driver's time investment. "Out of service area" pickups canceled after our driver has left the area will be charged the full fee. "Out of service area" includes any location or address not within 50 miles of Lake Norman, NC.
Late pickup charge: First 15 minutes of wait time (past scheduled pickup) is free. Each additional 15 minutes of wait time will incur a $5.00 fee. Limit of $20.00/hr wait time charge. This charge is figured in 15 minute increments from the driver's cell phone time. We will attempt to not punish our customers with extraordinary fees but must protect our driver's time investment.
This electronic document (web site) should not be accepted nor inferred as a contractual agreement between LKN Shuttle and any other party or parties.
Gratuity is a part of our drivers' income, tip if you can.
Our drivers carry minimal cash.